Where does your salmon come from?
At the Harris & Lewis Smokehouse, we use only the finest quality, Scottish Atlantic Salmon from Bakkafrost Scotland raised responsibly in the West Coast of Scotland and Hebrides.
Click here for more information on where our salmon comes from and how Bakkafrost Scotland raise their award-winning Scottish Salmon: https://www.bakkafrostscotland.com/
How is your smoked salmon made?
We use only the finest Scottish Salmon from Bakkafrost Scotland and smoke all our Scottish Salmon at our Harris & Lewis Smokehouse in Stornoway on the Isle of Lewis. Our Artisan Smokers hand cure only fresh Scottish Salmon before gently smoking each salmon ‘side’ in a traditional pebble-lined kiln, using Scotch whisky cask chippings to infuse them with a rich flavour, providing a unique taste of the Hebridean islands.
How do you ensure the quality, traceability and sustainability of your products?
Bakkafrost Scotland is engaged in all stages of the supply chain from freshwater and marine farming to processing, smoking and selling our Scottish Salmon.
We are dedicated to producing the finest quality Scottish Salmon sustainably with full traceability, supply chain integrity and Scottish Provenance guaranteed. This is ensured by our comprehensive suite of accreditations. We are GLOBALG.A.P. accredited and have been awarded a four-star Best Aquaculture Practice (BAP) for our Freshwater, Marine and Processing sites and for sourcing feed from BAP-certified suppliers. We adhere to the independently audited Code of Good Practice for Scottish Finfish Aquaculture, which covers all aspects of farm production. Our processing and smoking facilities are BRC AA accredited for food safety, processing and supply chain management. The Scottish provenance of our salmon is guaranteed through the UK PGI (Protected Geographical Indication) scheme. In addition, all of our smoked products are Kosher certified, and both our Native Hebridean Smoked Scottish Salmon and Harris & Lewis Smoked Scottish Salmon have been awarded Great Taste Awards.
For more information, please visit: https://www.bakkafrostscotland.com/
How long do your smoked products keep and can I freeze them?
Our Smoked Scottish Salmon should be stored in a refrigerator at 0 to 4°C. Once opened consume within 3 days. Do not exceed the Use by Date printed on the back of pack. If freezing, do so on day of receipt and use within 1 month.
What delivery methods do you use and how quickly will I receive my order?
We dispatch orders from Monday to Thursday only, we do not dispatch orders on Friday, Saturday or Sunday. All orders to the UK are delivered using Royal Mail services. For standard delivery we use Royal Mail 24 and your order should be delivered within 1-2 days from dispatch. For express delivery we use Royal Mail Special Delivery 1pm and, following dispatch, your order should be delivered by 1pm the following working day. For larger orders, please contact us on the details at the bottom of the page to discuss how we can help you. We also offer a free Click and Collect service.
How much do you charge for delivery?
Standard delivery (Royal Mail 24) is £6.00 per delivery address. Express delivery (Royal Mail Special Delivery 1pm) is £12.00 per delivery address. Free standard delivery (Royal Mail 24) is available on orders over £70.00 (after any coupons have been applied). We do not currently offer free express delivery. We also offer a free Click and Collect service.
How will I know when my order has been shipped?
You will receive an order confirmation email once your order has been received and an order dispatch confirmation email as soon as your order has been shipped.
Will I be able to track my order?
For standard delivery (Royal Mail 24) we do not currently offer full tracking. For express delivery (Royal Mail Special Delivery 1pm) you will receive a tracking code and link by email – tracking will activate shortly after Royal Mail have received the goods.
Will I need to sign for my delivery?
No, you will not be required to sign for the delivery unless you request this. If you need to provide any delivery instructions please enter them into the additional information box on the checkout page. As it is a perishable product, if you are not going to be home please leave instructions of a cool, shaded place to leave your delivery.
I selected Click and Collect – where and when do I collect my order?
We offer a free Click and Collect service from our Harris & Lewis Smokehouse in Stornoway. If you have selected this option, our friendly team will be in touch with you via phone or email to arrange collection. Our address is Harris & Lewis Smokehouse, Sandwick Road, Stornoway, Isle of Lewis, Scotland, HS1 2SL, United Kingdom. Upon arrival, follow the signage and use the parking to the rear of the building.
Can I cancel my order?
Our products are perishable and we aim to dispatch within 24 hours of receiving your order. If there are any changes to your order please let us know as soon as possible by emailing sales@harrisandlewis.co.uk referencing your order number. Please note our mailbox is only managed between 8 am – 4 pm, Monday – Friday. For further details, please refer to section 4 of our Terms and Conditions.
Are you able to deliver overseas?
Please contact sales@harrisandlewis.co.uk for further information.
How do I know my credit card and personal details are secure?
When your order is placed on the Harris & Lewis Smokehouse website, the debit/credit card payment is handled entirely by secure payment provider Square. All transactions are encrypted using SSL encryption, indicated by the padlock which appears in your browser so you can feel safe and secure.
All personal details are securely stored and used only for ordering purposes in line with our privacy policy.
Which credit cards do you accept?
We accept the following credit cards: MasterCard, Visa, Maestro, Diners, JCB, Laser and Solo.
Can I post a cheque?
We can only accept card payments.
Can I place an order over the phone?
We can only accept orders through our website.
Do you have a privacy policy?
Yes, please see our Privacy Policy page.
How do I contact you if I have any problems, other questions or comments?
If you are contacting us with regards to your order please have your order number ready. We can be contacted by:
Email: sales@harrisandlewis.co.uk
Phone: +44 (0) 1851 827 090
By post: Harris & Lewis Smokehouse, Sandwick Road, Stornoway, Isle of Lewis, Scotland, HS1 2SL, United Kingdom.
